Terms and Conditions

Terms & Conditions

Last Updated: May 2026

Welcome to Tiny Yarns. This website is owned and operated by Tiny Yarns (tinyyarns.com.au).

These Terms & Conditions set out the terms under which you may use our website and purchase our products. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Eligibility

To use our website and purchase from our online store, you must:

  • Be at least 16 years of age, or the age of legal majority in your jurisdiction.
  • Possess the legal authority and freedom to enter into these Terms as a binding agreement.
  • Not be prohibited from using our website under any applicable law or regulation.

2. Purchasing Items

By completing a purchase on our website, you agree that:

  • You are responsible for reading the complete product listing before committing to a purchase.
  • When you complete checkout and payment, you enter into a legally binding contract to purchase that item.
  • Product images, including AI-generated images, are provided for illustrative purposes only and may not be an exact representation of the final product.

3. AI-Generated Images

Some images displayed on the Tiny Yarns website are created using artificial intelligence (AI) tools. These images are used for illustrative and decorative purposes only and may not represent actual products, yarn colours, or textures with complete accuracy.

Please note:

  • Tiny Yarns makes no warranty that AI-generated images are an exact depiction of any product.
  • Tiny Yarns retains all rights to images published on this website, including AI-generated images.
  • You may not copy, reproduce, distribute, or use any image from this website without prior written permission.

4. Pricing & Payment

All prices displayed on the Tiny Yarns website are in Australian Dollars (AUD) and include GST where applicable, unless otherwise stated.

Tiny Yarns reserves the right to:

  • Change product prices at any time.
  • Correct pricing errors.
  • Cancel orders placed at an incorrect price.

Payment is processed securely at checkout using approved payment providers.

5. Returns & Refunds

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure.
  • Compensation for any other reasonably foreseeable loss or damage.

Tiny Yarns Return Policy

In addition to your statutory rights:

  • Returns are accepted within 14 days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging.
  • Proof of purchase is required.
  • Refunds will be issued to the original payment method.
  • Products must be returned within Australia.
  • Personalised or custom-made items cannot be returned due to change of mind.

Please contact us before sending any item back.

6. Warranty Claims

If you have a valid warranty claim for a product purchased from Tiny Yarns, we will:

  • Repair the product; or
  • Replace the product where appropriate.

If a repair or replacement cannot be provided within a reasonable timeframe, you may be entitled to a full refund upon returning the product.

Tiny Yarns will cover the cost of shipping repaired or replacement items back to you.

Customers are responsible for return postage unless the product is faulty or the return is due to our error.

7. Shipping & Delivery

Tiny Yarns aims to dispatch orders promptly.

Estimated delivery times displayed at checkout are indicative only and may vary depending on:

  • Your location
  • Carrier performance
  • Peak periods
  • Events outside our control

Tiny Yarns is not responsible for delays caused by:

  • Third-party delivery providers
  • Customs processing
  • Natural disasters
  • Industrial action
  • Other circumstances beyond our reasonable control

If your order is lost or significantly delayed, please contact us and we will assist where possible.

8. Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Product descriptions
  • Photographs
  • Videos
  • Software
  • AI-generated images

is the property of Tiny Yarns or its licensors and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, republish, or create derivative works from any content without prior written permission from Tiny Yarns.

9. User-Generated Content

If you submit content to our website, including reviews, photographs, comments, or testimonials, you confirm that:

  • You own the content or have permission to share it.
  • The content does not infringe the rights of any third party.

By submitting content, you grant Tiny Yarns a non-exclusive, royalty-free licence to display and use that content for website and marketing purposes.

Tiny Yarns reserves the right to remove content that is inappropriate, misleading, offensive, or in breach of these Terms.

10. Privacy

Tiny Yarns respects your privacy and handles personal information in accordance with:

  • The Privacy Act 1988 (Cth)
  • The Australian Privacy Principles

Our Privacy Policy explains how we collect, use, store, and disclose personal information.

By using our website, you consent to our collection and use of information as described in our Privacy Policy.

11. Promotional Communications

By providing your contact details, you consent to receiving marketing communications from Tiny Yarns by email, SMS, or other contact methods you provide.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails; or
  • Contacting us directly.

12. Changes to Services

Tiny Yarns may, at any time and without prior notice:

  • Modify website content.
  • Add or remove products.
  • Change website functionality.
  • Restrict access to services.
  • Temporarily or permanently suspend services.

13. Termination

We may suspend or terminate access to our website or services without notice if:

  • You breach these Terms.
  • You engage in unlawful conduct.
  • We reasonably believe your actions may harm Tiny Yarns or other users.

You may stop using our services at any time.

14. Limitation of Liability

To the maximum extent permitted by law, Tiny Yarns shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including:

  • Loss of profits
  • Loss of goodwill
  • Loss of business opportunities
  • Loss of data

arising from your use of, or inability to use, our website, products, or services.

Nothing in these Terms excludes any rights or remedies available under Australian Consumer Law that cannot legally be excluded.

15. Indemnity

You agree to indemnify and hold harmless Tiny Yarns, its owners, employees, contractors, and affiliates from any claims, liabilities, losses, damages, expenses, or legal costs arising from:

  • Your use of the website.
  • Your breach of these Terms.
  • Your violation of any law or third-party rights.

16. Dispute Resolution

If you have a complaint regarding our products or services, we encourage you to contact us first so that we can attempt to resolve the matter directly.

If a dispute cannot be resolved through direct communication, either party may seek assistance from the relevant:

  • Fair Trading authority; or
  • Consumer tribunal

within Australia.

17. Governing Law

These Terms & Conditions are governed by the laws of Australia.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of Australian courts.

18. Changes to These Terms

Tiny Yarns reserves the right to amend these Terms & Conditions at any time.

Where material changes are made, we may provide notice by:

  • Posting an update on our website; or
  • Providing notification through other reasonable means.

Continued use of our website after changes are published constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically.